Cibc customer service5/29/2023 We assign your complaint to a Care team member who will review your complaint and respond to you directly. If your complaint isn’t resolved by the team member you spoke with in Step 1 within 14 days from the day you voiced it to us, we automatically escalate your complaint to one of our Care teams. You can contact the Care team directly at the number given below.Ask the person you spoke with in Step 1 to escalate your complaint for you, or.You have two ways to escalate your concern: You may choose to escalate your complaint to one of our Care teams. If you are a Commercial Banking client, please contact the Business Contact Centre at 1 888 947-7736 call CIBC Telephone Banking at 1 800 465-CIBC (2422).speak with your advisor, relationship manager or other CIBC team member who you are dealing with.As a first step in the complaint process, please:
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